# Support

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We warmly invite you to join our [**Discord server**](https://discord.gg/4mTzMxvAtK), where you can access dedicated product support, stay updated with the latest news and releases from MyEliteStudio, and connect with our friendly community of users and creators.
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We provide two types of support depending on the product.

### Community Support

Community support is available for **all products**. This includes general questions, basic setup help, and common usage issues. Community support is handled through Discord and may be answered by staff or other users.

### Staff Support (For Paid Resources)

Dedicated staff support is available for **paid resources** through the ticket system on Discord.

To open a ticket, you must verify your purchase. This is done by linking your Discord account with your BuiltByBit account. Once verified, ticket access will be available automatically.

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Please review this documentation first. Many common questions and solutions are already covered and can often resolve the issue immediately.
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## Discord Rules

These rules apply to everyone in our Discord server. By joining and participating, you agree to follow them. Failure to comply may result in warnings, mutes, kicks, or permanent bans depending on the severity.

In addition to our rules, all members are expected to follow Discord’s official [Terms of Service](https://discord.com/terms) and [Community Guidelines](https://discord.com/guidelines). Our rules build on top of these and are enforced alongside them.

***

### 1. Respect and Behavior

1.1. Treat all members with respect. Harassment, hate speech, discrimination, or personal attacks are not tolerated.\
1.2. Keep discussions civil. Healthy debates are fine, but toxicity, spamming, or trolling will not be tolerated.\
1.3. Follow staff instructions. If you disagree with a decision, raise it respectfully instead of disrupting the server.

***

### 2. Content and Communication

2.1. Use the appropriate channels for your messages. Don’t spam or flood chats with unnecessary content.\
2.2. NSFW, offensive, or illegal content is not allowed in any form, including text, images, usernames, or profile pictures.\
2.3. Keep conversations primarily in English unless otherwise specified.

***

### 3. Advertising and Self-Promotion

3.1. Advertising, self-promotion, or unsolicited links are not allowed without prior staff approval.\
3.2. Sharing content such as YouTube videos or other relevant links is allowed when it contributes to a conversation and is not used for promotion or spam.\
3.3. Selling, trading, or distributing leaked or pirated content is strictly prohibited.\
3.4. You may showcase your work when relevant to a conversation, but avoid explicit or repeated promotion.

***

### 4. Product and Support Guidelines

4.1. Before opening a support ticket, review the documentation. Many common questions are already answered there.\
4.2. Support tickets are limited to **MyEliteStudio products only**. Unrelated requests may be closed without response.\
4.3. Be patient and respectful when requesting support. Abusive behavior toward staff will not be tolerated.

***

### 5. Security and Privacy

5.1. Do not share personal or sensitive information, yours or anyone else’s.\
5.2. Impersonation of staff or other members is forbidden.\
5.3. Exploiting bots, systems, or loopholes in the server is not allowed.

***

### 6. Enforcement

6.1. Staff decisions are final. If you believe an action was unfair, you may politely appeal to an administrator or EliteDenizen.\
6.2. We reserves the right to update or modify these rules at any time without notice.

***

### 7. Final Note

This server is intended to be a place for community, creativity, and support. Follow the rules, respect others, and contribute positively.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://myelitewiki.gitbook.io/resources/overview/discord.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.